The Benazir Income Support Programme (BISP) is one of the most significant poverty alleviation initiatives launched by the Government of Pakistan. Through monthly financial support, BISP aims to assist low-income and vulnerable families. However, like any large-scale welfare program, beneficiaries sometimes face issues such as delayed payments, biometric verification problems, or eligibility errors.
To address these problems more efficiently, BISP has launched a WhatsApp-based helpline system. This service allows beneficiaries to submit their complaints directly from their mobile phones without visiting a physical office. In this guide, we’ll walk you through how to use WhatsApp to file and resolve any complaint related to BISP in 2025.
Why Use WhatsApp to Resolve BISP Complaints?
With over 70 million users in Pakistan, WhatsApp is the most widely used messaging app in the country. Its simplicity and accessibility make it the perfect tool for resolving government-related issues. Recognizing this, BISP has integrated WhatsApp into its complaint resolution system to help beneficiaries:
- Save time by avoiding long queues
- Get support remotely from rural or remote areas
- Register complaints 24/7
- Keep a record of conversations for follow-up
This digital shift is part of BISP’s broader strategy to promote transparency, efficiency, and citizen convenience.
What Complaints Can Be Reported Through WhatsApp?
You can register a wide range of complaints via BISP’s WhatsApp helpline, including:
- CNIC showing ineligible despite fulfilling the criteria
- Biometric verification failure (fingerprint not matching)
- Payment not received despite eligibility
- Delays in installment disbursement
- Retailers or agents deducting illegal amounts
- Issues with the dynamic survey or family data
- Problems updating phone number or SIM
- Misbehavior or corruption by BISP staff
This service ensures that people with limited literacy or mobility can still reach out for support.
Official WhatsApp Number for BISP Complaints
To file a complaint, save the official BISP WhatsApp number on your mobile device:
📱 0315-4292897
Note: Always verify the updated number from the official BISP website (www.bisp.gov.pk) or toll-free helpline, as contact numbers can change based on regions.
Read Also: How to Check BISP Payments in 2025 || Complete Step-by-Step Guide
Step-by-Step Guide to Filing a Complaint via WhatsApp
Here is a simple process you can follow to file your complaint through WhatsApp:
Step 1: Save the Contact
Add 0315-4292897 to your phone’s contact list and open WhatsApp.
Step 2: Start a New Chat
Send a message to the number introducing yourself and describing your issue.
Step 3: Mention Required Details
Your complaint message should include:
- Full Name
- CNIC Number (13 digits)
- Description of your issue
- Date the problem occurred
- Optional: Screenshots, receipts, or photos as proof
Step 4: Wait for Response
After sending the complaint, wait for a reply. You may receive an automated message or be contacted by a BISP representative. Be patient and ready to follow any additional instructions.
Tips for a Successful Complaint Submission
To ensure that your complaint is processed quickly, follow these helpful tips:
- Use Your Registered Number:
Send the message from the mobile number you used for BISP registration. This makes verification faster. - Be Clear and Honest:
Avoid exaggerated or false claims. Stick to accurate, concise details. - Be Polite and Patient:
Keep your tone respectful. BISP handles thousands of complaints daily. - Follow Up if Needed:
If you don’t get a reply within 3–5 business days, send a gentle reminder.
What to Do If WhatsApp Support Doesn’t Respond?
Although WhatsApp is an efficient method, you should know the alternative ways to lodge complaints if it doesn’t work:
- Call BISP Toll-Free Helpline: 0800-26477
- Bring your real CNIC to the BISP office that’s closest to you.
- Use the Online Complaint Portal: complaints.bisp.gov.pk
- Send an Email: Use the official email listed on BISP’s website.
You can also track your application or payment status through the 8171 web portal.
Read Also: Benazir Income Support Programme (BISP) || July 2025 Payment, Registration, and Expansion Update
Benefits of WhatsApp Complaint System
- Free and Fast Communication
- Accessible to Everyone, Including Women and the Elderly
- Available Anytime—Day or Night
- Written Record for Follow-Ups
- Supports Attachments (Images/Screenshots)
Final Thoughts
The launch of WhatsApp support by BISP is a significant step towards digital inclusion and responsive governance. This service empowers citizens by allowing them to resolve their complaints without long delays or travel. Whether you’re facing payment delays, fingerprint issues, or eligibility problems, the BISP WhatsApp helpline is here to assist you.
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